Who we are
This policy describes how PlayCrest (“we,” “us” or “our”) collects, uses, shares and protects personal information when adults visit https://playcrest.shop, create an account, purchase toys or contact us.
Information we collect
- Contact details, including name, email, telephone number, billing address and delivery address.
- Order information, including products, prices, delivery preferences, returns and support history.
- Account details, saved addresses and preferences.
- Payment-related information processed by our payment providers. We generally receive transaction status and limited details rather than complete card numbers.
- Device and usage data, such as IP address, browser, device identifiers, pages viewed, referrals and approximate location.
- Messages, reviews, survey responses and photographs you voluntarily provide.
How we use information
We use information to run the store; process payments and orders; arrange delivery; provide tracking; prevent fraud; manage accounts, returns and refunds; answer questions; improve products and site performance; comply with law; enforce our terms; and send marketing where permitted.
WooCommerce
Our store uses WordPress and WooCommerce. Checkout information may be stored in the website database and hosting environment to manage orders, tax records, shipping, customer service and account history. Authorized administrators and service providers may access data only as needed for their roles.
Cookies
We may use essential cookies for carts, checkout, sessions, security and preferences. With consent where required, analytics, advertising or personalization technologies may also be used. You may manage cookies through our consent tool, when offered, and browser settings. Blocking essential cookies may prevent checkout or account functions.
Payments and service providers
Payments are handled by the secure payment providers shown at checkout, which process information under their own notices. We may also use providers for hosting, email, fraud prevention, shipping, reviews, tax calculation, analytics, advertising and support. Material services: hosting, WooCommerce extensions, payment processing, shipping, email and analytics providers configured by PlayCrest.
Shipping
We may share the information reasonably necessary to fulfill an order with warehouses, suppliers, parcel carriers and freight or appointment-delivery companies.
Marketing
If you subscribe, we may send product news, play ideas and offers. Unsubscribe through an email link or by contacting support@playcrest.shop. Transactional messages about orders or security are not marketing.
Children’s privacy
PlayCrest sells children’s products to adults, but the website is not directed to children and is not intended to collect personal information directly from them. We do not knowingly collect personal information from children under 13 in violation of applicable law. A parent or guardian who believes a child submitted personal information should contact support@playcrest.shop.
Security and retention
We use reasonable administrative, technical and organizational safeguards, but no system is completely secure. Information is kept as long as reasonably necessary for fulfillment, returns, accounting, tax, fraud prevention, disputes and legal compliance. Order and transaction records are generally retained for the period required for accounting, tax, fraud prevention and legal compliance.
Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion or a copy of personal information, or to restrict or object to certain processing. Rights concerning targeted advertising, profiling or sale/sharing may also apply. We may verify requests and retain information where permitted or required. Submit requests to support@playcrest.shop.
Disclosures and transfers
We may disclose information when required by law, to protect rights and safety, or in connection with a merger, financing, acquisition or sale of business assets. If data is processed outside your location, applicable safeguards will be used where required.
Updates and contact
We may update this policy and will change the effective date above. Questions or requests may be sent to support@playcrest.shop, (256) 334-6078, or PlayCrest, 968 County Road 1437, Vinemont, AL 35179.