Where we ship
PlayCrest currently ships eligible toys and games to addresses within the contiguous United States. We do not ship to P.O. boxes, APO/FPO addresses, U.S. territories or international destinations unless checkout specifically confirms availability.
Processing times
Orders are normally reviewed and prepared within 1–3 business days after payment authorization. Weekends and federal holidays are not business days. Oversized outdoor products, backorders, preorders and products shipped by a supplier may take longer. A product-page estimate takes priority when it differs from this policy.
Methods and estimated delivery
Smaller toys usually travel by parcel carrier. Large playroom furniture and outdoor equipment may ship by ground freight or scheduled delivery. Estimated transit time is 3–10 business days after shipment. Delivery estimates are not guarantees and may change because of carrier volume, severe weather, regional interruptions or remote destinations.
Shipping costs
Charges are based on product size, weight, destination and service. The available methods and total charge will be shown at checkout or confirmed before the order is finalized. Free-shipping promotions apply only to the stated products, locations and dates.
Tracking
When available, tracking is emailed to the address used at checkout and may need up to 48 hours to update. Oversized shipments may use a carrier reference and delivery appointment rather than standard parcel tracking.
Large-item delivery
A working telephone number may be required to schedule delivery. Unless expressly purchased, standard service does not include indoor placement, assembly, packaging removal, stair carries or moving existing items. Confirm that doors, halls and access paths can accommodate the packaged product.
Delays
We will share available updates, but PlayCrest is not responsible for delays outside our reasonable control, including weather, carrier interruptions, labor events, inaccurate addresses or appointment availability.
Address accuracy
Customers must provide a complete deliverable address, unit number and working contact information. Contact us immediately to request a change. After processing begins, a correction may not be possible. Carrier correction, storage, redelivery or return-to-sender charges caused by inaccurate information may be charged where permitted.
Lost, damaged or incomplete packages
Inspect the shipment promptly. For visible damage or missing cartons, note the issue with the carrier when possible. Keep the toy, shipping carton, labels and packing material. Contact support@playcrest.shop within 48 hours after delivery with your order number and clear photographs. If tracking shows delivered but the parcel cannot be found, check the delivery area, household members, neighbors and carrier notice before contacting us.
International shipping
International shipping is not available at this time.
Questions
Contact PlayCrest at support@playcrest.shop, (256) 334-6078, or 968 County Road 1437, Vinemont, AL 35179.