Customer support
Questions? Let’s figure it out together.
Ask about product dimensions, options, assembly, delivery or an existing order. Include your order number when you have one.
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How can we help?
Quick answers
Helpful before you write.
Where can I find dimensions and included parts?
Check the product page before ordering. Contact us if a measurement, finish, option or component needs confirmation.
How should I prepare for a large-item delivery?
Measure doors, hallways and the intended space, then review the product’s assembly and access requirements before delivery.
What if an item arrives damaged or incomplete?
Keep the item and all packaging, then contact us within 48 hours with your order number and clear photos of the product, carton, label and affected area.
Can I cancel an order?
Contact us immediately. Cancellation is not guaranteed after warehouse processing, supplier confirmation or shipment begins.