Return window
Eligible products may be requested for return within 30 days after confirmed delivery. Written return authorization is required before sending anything back. Unauthorized returns may be refused or delayed.
Eligibility
An eligible toy must be unused, unassembled unless assembly was necessary to discover a defect, and in resalable condition with original packaging, manuals, tags, accessories and all parts. Proof of purchase is required. Returned products must be packed to prevent damage in transit.
Non-returnable products
Unless applicable law requires otherwise, we cannot accept final-sale items marked non-returnable; gift cards; personalized products; opened blind-box or collectible products; opened hygiene-sensitive items; used ride-ons or outdoor toys; products altered by the customer; items missing parts; or products damaged through misuse, improper assembly or ordinary wear.
How to request a return
- Email support@playcrest.shop with the order number, product name and reason for return.
- Include clear photographs for damaged, defective, incomplete or incorrect products.
- Wait for written authorization and the correct return address.
- Pack and send the approved product within 10 calendar days after authorization.
Do not send an item to a manufacturer, supplier or the address on its carton unless we provide written instructions.
Return shipping and fees
For preference-based returns, the customer is responsible for return shipping and any disclosed pickup, freight, handling or restocking charge. Original shipping and optional delivery services are non-refundable unless the return results from our error or a verified defect. Oversized play equipment may require a scheduled carrier pickup.
Refund processing
After inspection, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5–10 business days. Financial institutions may need additional time to post the credit. Deductions may apply for missing parts, damage, use beyond reasonable inspection or disclosed non-refundable charges.
Damaged, defective, incorrect or incomplete products
Contact us within 48 hours after delivery. Keep all products and packaging while the claim is reviewed. Depending on the circumstances and available inventory, the resolution may include a replacement part, replacement product, return pickup, repair support or refund.
Exchanges
Direct exchanges are not available. When unavailable, return the eligible item and place a separate order. Availability and promotional pricing are not guaranteed.
Cancellations
Request cancellation as soon as possible. Cancellation cannot be guaranteed after warehouse processing, supplier confirmation, personalization or shipment begins. Shipped orders may need to follow this return process.
Refused or undeliverable shipments
Orders refused for reasons other than documented damage, or returned because a customer missed a scheduled delivery, may be treated as preference-based returns. Actual outbound, return, storage and redelivery costs may be deducted where permitted.
Contact
Email support@playcrest.shop, call (256) 334-6078, or write to PlayCrest at 968 County Road 1437, Vinemont, AL 35179.